SmallBizGenius Analysis

Lacrossemonkey receives mixed feedback due to discrepancies between product images and the actual items received. While the product quality itself is acceptable, the overall customer experience is marred by inaccurate website visuals and unsatisfactory communication regarding the issue.

Category Breakdown

Scores based on analysis of 1 recent reviews

Product Image Accuracy

2.0/10

Reviewers express dissatisfaction when the product they receive does not match the image displayed on the website. For example, one reviewer received a helmet with a different color vent than shown in the product image.

1 reviews mention this

Customer Service Communication

3.0/10

Reviewers report issues with communication and follow-up from customer service after reporting a problem. One reviewer mentioned that communication stopped after multiple follow-ups regarding an inaccurate product image.

1 reviews mention this

Pros & Cons

Common Complaints

Inaccurate product images on the website Mentioned 1x
"The product page showed a helmet with a white vent, which influenced my purchase decision. After receiving the helmet, I found that the vent was red."
Poor communication and follow-up from customer service Mentioned 1x
"I was told they would check with the manufacturer, but after multiple follow-ups, communication stopped."

Common Questions About Lacrossemonkey

Answers derived from customer review patterns

Is Lacrossemonkey legit and trustworthy?

Based on one review, Lacrossemonkey is a legitimate retailer of lacrosse equipment, but there are concerns regarding the accuracy of product images displayed on their website. The reviewer experienced a discrepancy between the product image and the actual item received, leading to dissatisfaction. Additionally, the reviewer reported issues with customer service communication and follow-up. Potential customers should verify product details before making a purchase to ensure they receive the correct item.

Based on 1 reviews

Does Lacrossemonkey have good customer service?

Based on one review, Lacrossemonkey's customer service has areas for improvement. The reviewer reported that communication stopped after multiple follow-ups regarding an issue with an inaccurate product image. The only alternative offered was a free item on a future order, which was not practical for an international customer. This suggests that customer service may not be adequately addressing customer concerns or providing suitable resolutions.

Based on 1 reviews

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